TERMS AND CONDITIONS

Size charts

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Delivery

All orders placed with Maurio Online are subject to stock availability and credit checks.

Orders placed before 2pm (AEST) Monday to Friday, where stock is available, will be dispatched on the same day. For orders place after 2pm (AEST) will be dispatched the next working day.

Australia wide delivery instructions and timeline

  • Is at a flat rate of AUD $10 or FREE delivery within Australia on all orders over AUD $250
  • Delivery Time: Parcels within Australia should be delivered in approximately 2 to 4 business days, including remote parts of Australia such as NT
  • Door-to-door, PO Box delivery
  • Signature required
  • Courier: Australian Air Express

World wide delivery instructions and timeline

Freight is varied depends on your location and choice of courier e.g.

New Zealand         AUD $40           3 to 5 business days

United States         AUD $60           3 to 7 business days

Freight and delivery timeline is based on EPI service for parcel less than 1 kg. Quotes has been taken from Australia Post.

  • Delivery Time: It takes approximately 3 to 7 business days (by EPI) between metro areas of major cities around the world. Express service is also available upon requested, which takes 2 to 3 business days (by ECI) (note: extra cost may be applied)
  • PO Box delivery
  • Signature required
  • Couriers: For more secure delivery, we primarily use Express Post International (EPI), Express Courier International (ECI)

Note

To guarantee delivery, a signature is required on all deliveries and therefore someone must be present to accept the parcel. If not, your local Post Office will leave a note and the parcel will be sent to the nearest post office where for your later collection.

It is recommended to provide a work address if you are not at home during the day or an address where there will be someone to receive the parcel.

Tracking

Each parcel is able to be tracked via the Australian Air Epxress or Australia Post website, depends on the service. You will receive a shipping confirmation email with tracking number once your order is dispatched.

Returns and exchange policy

Maurio wants to ensure that you are satisfied with the quality, fit and design of your purchase, and believed that your new piece will be enjoyed and well worn over its long life. In saying that, we understand that sometimes some garments may not be suitable for whatever reasons or a garment may not meet the high expectations of quality that are standard of all Maurio products.

Returns by Post

Please return all garments within 21 days of purchase, in the original condition with all the labels and tags in place to:

Maurio Online Returns
PO Box 6180 Alexandria NSW 2015 Australia

Exchange

  • Any garments purchased from Maurio Online may only be exchanged or returned to the Online Department and cannot be exchanged in any retailers
  • Customers are required to enclose a prepaid postage bag. Maurio Online strongly suggests using a postage bag with tracking available such as Express Post or Registered Post. Maurio Online will not responsible for any parcel sent by the customer that is lost in transit, which does not have a tracking number any parcel sent by the customer that is lost in transit, which does not have a tracking number

Refund

  • Refunds generally exclude shipping cost. Garment is required to be returned to the Online Department for examination. If the garment is identified as a manufacturing fault or if we cannot provide the garment you ordered, we are happy to provide you with a full refund (including shipping) or free exchange. Unfortunately, refund is not applied on any change of mind and we cannot be held responsible for the incorrect selection of style or size by the customer
  • Full refund (including shipping): A receipt for the postage cost must be enclosed and no refunds will be issued for postage without a receipt

Note: All returns / exchange / refund

  • must be full-priced garments that have not been altered, washed or worn and have the original tags still attached
  • must be made within 21 days of purchase
  • will be accepted only through Maurio Online and cannot be made with any retailers
  • must be sent with the original receipt attached
  • are not accepted on garments purchase ‘On Sale’ or ‘Surprise’ at Maurio Online, unless the garment is flawed or damaged after examination

Product Information

The colours of the products shown on this website are as accurately as possible. However, it depends on your screen resolution and colour quality, we cannot guarantee that the display of any colour will be accurate on your display unit.

All products and service displayed are in quoted in Australian Dollars unless otherwise indicated. All prices are GST (Goods and Services Tax) inclusive, which are valid and effective world wide. However, Maurio (Aust) Pty Ltd will not be held responsible for any additional taxes incurred by your country. Please refer to your local customs procedures for details.

Payment

For the customers from anywhere in the world, making payment by a credit card is always the quickest and easiest way to pay for your order. Maurio Online accepts MasterCard, Visa, Visa Debit and EFT (Electronic Fund Transfer). EFT is an alternative payment option for local customers who do not own a credit card. EFT can be made via Internet Banking or at your local bank branches. All orders will be processed once payment is received.

Security

For credit card transactions, Maurio (Aust) Pty Ltd accepts and processes credit card payments solely via National Australia Bank Limited (NAB) and NAB adds security by using 128 bits Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, decrypted again on our side, and preventing others from accessing your private information in between. With an SSL capable brower, shopping on Maurio.com.au becomes the safest kind of transaction possible with a credit card.

Privacy Policy

Maurio is committed to protect your personal privacy and by using our website, you agree to accept the terms of the privacy policy. Your personal information such as your name, street address, email address and contact number may be asked so that you can submit an enquiry about us or our products. When you provide us with your personal information, you are authorizing us to use that information in accordance with the terms of the privacy policy.

If you have purchased products or submitted an enquiry via maurio.com.au, we may also record your choice of purchases or contact details. Those details are primarily used for marketing purposes and enable us to deliver more in focus to meet your needs.

Maurio will take all reasonable steps to ensure the information we collect and retain is completely confidential. Details you provide are stored on a secure server and can only be accessed by authorized personnel.

Intellectual Property

All materials including text, artwork, photographs, images, video and audio on maurio.com.au are the exclusive property of Maurio (Aust) Pty Ltd and are protected by copyright, trademark and other laws. Except as indicated in specific areas within the website, you are authorized to print and download documents for personal or non-commercial purposes. Unless as authorized under the Copyright Act 1968, you are responsible for obtaining permission before reusing any copyrighted material that is available on maurio.com.au.

 

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